> For the complete documentation index, see [llms.txt](https://platform.docs.3q.video/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://platform.docs.3q.video/interface/ihr-account/support-optionen/kontofreigabe-fur-den-support.md).

# Kontofreigabe für den Support

Wir empfehlen, das Sie dem 3Q Support-Team, zu konkreten Anlässen oder dauerhaft, den Zugang zu Ihrem Benutzerkonto gewähren, damit wir Sie bei Problemen besser unterstützen zu können.

*Abbildung: Kontobereich "Ihr Account" mit Menüpunkt "Passwort und Sicherheit"*

<div align="left"><figure><img src="/files/MJkNI1gDhEHIPLvQmvp7" alt="" width="563"><figcaption></figcaption></figure></div>

So bearbeiten Sie die Freigabeeinstellung:

{% stepper %}
{% step %}

#### Öffnen Sie das Side Sheet "Passwort und Sicherheit"

"**Ihr Account**" > Menüpunkt "**Passwort und Sicherheit**"
{% endstep %}

{% step %}

#### Setzen Sie das Häkchen in der Checkbox

Im Tab "Einstellungen" Bereich "Zugang für 3Q Support gewähren"

<div align="left"><figure><img src="/files/i2eD56EB8aWgreCcklHu" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Speichern Sie die Einstellung über den Button "Ändern"

{% endstep %}
{% endstepper %}


---

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